• Our personal touch begins with a welcome by phone.
• Friendly human beings are here to help you - not bots.
• Your concerns are ours; no question is too large or small
• Check your postal mail for a little welcome surprise.

• We prepare you in advance for the info we'll need
• Together in a private ZOOM, we collect and input your school's unique operational info/profile
• We set up your school's portal & help you customize it

• Live walkthrough on data types you'll need for import
• Guidance & assistance exporting from other programs
• Templates and formatting assistance
• We import your data into your portal for your review

• Staff are trained for proficiency once the portal is live
• Teachers learn in 60 minutes & are CEU-eligible
• Admin users learn in 90 minutes & are CEU-eligible
• Plus a Full Feature library of Videos & guides

• Expert techs welcome your questions with a smile
• 5-star, bi-lingual email support (Spanish or English)
• Live chat from within your portal
• Escalated call by appointment

• Full CEU Eligible Training Sessions for Admins & Teachers via Video

• Multiple sessions are conducted every summer in July, August, and September

• FEATURE FOCUS: A dual session on most asked-about features for Teachers and Admins with live demonstration and feature-specific Q&A

• Available 24/7/365

• Full-length training sessions for Admin and Teacher Users

• Instantly accessible from within your portal - or at support.myschoolworx.com

• Admin sessions are 90 minutes in length, cover setup, and customization for your school and demonstrate use of all standard Admin features

• ASK ANYTHING: A 1-hour live, Q&A session to which users can submit questions in advance. in advance, through registration, and during the session.

• Pause/Replay/View as Many times as you like.

• Teacher sessions are 1 hour in length and demonstrate use of all standard Teacher features

• Video "shorts" by Feature

• All features and answers demonstrated live.

• Search by keyword or topic our library of videos and articles

• CEU Eligible

• Attend as many as you like - all sessions are free.

• Printable Articles with detailed step-by-step instructions

• Tech hosted with a live Q & A at conclusion

• SEARCH BY TOPIC: Add any keyword to find articles, guides and videos on that topic.

• ASK SUPPORT: Can't find what you need? Press the support link to connect via email and ask a friendly expert.

• VIDEO FEATURE SHORTS: Generally 2 minutes or less, these videos cover the basics of each major feature.

• Learn about new features here first!

• Our most expedient service for quick answers

• When our support tech determines your issue is unable to be resolved via email or chat, they'll assign it to an Escalation Specialist.

• Live, responsive, friendly, and thorough email communications for your tech support questions

• Instant messaging to assess and resolve your issues

• Staffed by our very own   MySchoolWorx expert support team - no 3rd parties!

• Send screenshots & files

• Escalation Specialist will send you a link to their calendar to select the 20-minute online call timeslot that best suits your schedule.

• Available during school business hours

• Available from the NEW, blue, live chat button in your portal during peak hours

• Bi-lingual (English/Spanish)  techs available

• Transcripts/copies of your chat with your tech sent to your inbox afterward for later reference

• Your one-on-one session will enable you to share screens and discuss your issue in detail for optimum resolution.

• We reach out to you to schedule when an issue is unable to be resolved via chat or email.

Questions?

Contact us via email: [email protected]

(866) 990.2493

Tavares, FL

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